Consumer Trends

Study: 62% of shoppers that struggle to complete purchases abandon their carts

Gen Z has the highest percentage of consumers who have had difficulty completing online transactions, a goMoxie survey found.

By Tatiana Walk-Morris • Oct. 13, 2020

As holiday shopping begins, half of consumers hurt economically by pandemic

A new report from PwC found that many consumers are grappling with lost income and jobs, and a majority are also concerned about COVID-19 in stores. 

By Ben Unglesbee • Oct. 12, 2020

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Trendline

Experiential Retail

Customer experiences are still critically important for retailers, even in a period where socially distant interactions have replaced in-store connection points.

By Retail Dive staff

Black Friday's too late this year. Is Prime Day just in time?

The pandemic forced Amazon to postpone its annual sale event until now, and that could be an opportunity for all retailers this season.

By Daphne Howland • Oct. 12, 2020

Sponsored by sticky.io

3 ways to ring in more sales with subscription-based services

Here's a look at how you can take advantage of a gift subscription service for your retail business.

Column

Retail Therapy: Slack steps into the footwear market

In a collaboration no one saw coming, the communication platform teamed up with Cole Haan to release a limited-edition shoe collection.

By Caroline Jansen • Oct. 09, 2020

5 retailers winning despite the pandemic

The crisis caused unparalleled disruption to the industry. However, a small number of companies have not only been able to stay afloat, but thrive.

By Caroline Jansen • Oct. 08, 2020

Dollar General launches 'Popshelf,' a new concept store aimed at suburban women

The deep discounter has two stores set to open this fall and plans to add around 30 by the end of next year. 

By Ben Unglesbee • Oct. 08, 2020

Department stores' decade of decline

The coronavirus pandemic has worsened an existential crisis that deepened over the last 10 years.

By Daphne Howland • Oct. 07, 2020

Gen Z spending hits all-time low

Piper Sandler found that nearly half of teens think the economy is getting worse and almost a quarter have had their work prospects affected by COVID-19. 

By Ben Unglesbee • Oct. 06, 2020

No new stimulus could slow or halt consumer spending: NRF

Though it's unclear how consumers will shop this holiday season, the trade group remains "cautiously optimistic" about the all-important fourth quarter.

By Tatiana Walk-Morris • Oct. 05, 2020

Study: 11% of U.S. shoppers have signed up for Walmart+

Research firm Piplsay also found that 19% of consumers said they migrated from Amazon Prime to Walmart's subscription service.

By Jessica Dumont • Oct. 02, 2020

Costco sales jump on strong fresh food demand

The retailer regained its footing as consumers grew more comfortable with in-store shopping after it struggled with reduced store traffic earlier in the year. 

By Sam Silverstein • Sept. 25, 2020

Column

Retail Therapy: Costco takes its hot dog-soda combo very seriously

A tweet this week resurfaced comments the club's co-founder made to CEO Craig Jelinek, including, "If you raise the effing hot dog [price], I will kill you."

By Caroline Jansen • Sept. 25, 2020

Is Walmart finally in fashion?

The retail giant has refined its stable of brands through partnership, acquisition, expansion, revitalization and divestment. 

By Daphne Howland • Sept. 23, 2020

Deep Dive

The enduring fan base that boosts Bath & Body Works

The 30-year-old retailer continues to drive loyalty and promise — even in a pandemic. 

By Kaarin Vembar • Sept. 21, 2020

Sponsored by Square

Why the growth in BOPIS will continue to accelerate (and how to make the shift now)

"Buy online, pick up in-store," or BOPIS, is a channel you may want to maintain even when in-person shopping resumes.

By Square Editors • Sept. 21, 2020

Sponsored by Kalypso

New research: 4 post-pandemic scenarios for the future of retail

How will retail evolve over the next 5 years? This report outlines the capabilities and tech most likely to drive success in an uncertain future.

By Kelly Kornet, Jackie Collins, Danny Oviedo • Sept. 21, 2020

Column

Retail Therapy: 2020's next travesty? Mountain Dew margaritas.

Red Lobster teamed up with PepsiCo to offer consumers a one-of-a-kind alcoholic beverage in an attempt to get us through the rest of the year.

By Caroline Jansen • Sept. 18, 2020

Deloitte predicts tepid-to-modest holiday sales growth

How consumers spend during the upcoming season depends much on COVID-19 and the efforts to slow it. 

By Ben Unglesbee • Sept. 16, 2020

Deep Dive

A case for radical retail reinvention

Hudson Yards, American Dream and Nordstrom's New York City flagship all opened before COVID-19 shut everything down. But are flashy retail destinations now obsolete?

By Lara Ewen • Sept. 15, 2020

Sponsored by Square

How to expand your delivery and pickup options

Curbside pickup and delivery are now table stakes.

By Alise Bailey, Editor at Square • Sept. 14, 2020

Consumers form loyalties to new brands they bought in quarantine, survey finds

Some of the new shopping habits formed during the pandemic could endure, providing opportunities for marketers, Bazaarvoice found.

By Robert Williams • Sept. 09, 2020

Column

Retail Therapy: Red Wing reimagines the Labor Day promo

To help unemployed U.S. workers, the shoe brand called on other companies to put aside deals and discounts this holiday and promote open jobs.

By Caroline Jansen • Sept. 04, 2020

Sponsored by PayPal

Back-to-school is about to look different. Here's what retailers need to know to prepare.

Retailers play a key role in helping shoppers navigate this year's unusual back-to-school season.

Sponsored by Square

How some businesses are adapting their product offerings

From video visits to general stores, here’s how businesses are creatively serving customers during COVID-19.

By Kaitlin Keefer, Editor at Square • Sept. 02, 2020