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The latest opinion pieces by industry thought leaders


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    Permission granted by 7-Eleven

    Top customer service considerations for retailers in a post-COVID world

    The customer experience is one of the most critical touchpoints a retailer has with its customers, writes 7-Eleven's Jerry Campbell. 

    Jerry Campbell • July 30, 2020
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    Photo by Raphael Lovaski on Unsplash

    5 ways beauty brands can grow faster online

    Beauty sales were already moving online, but the pandemic has accelerated that trend, writes Sandy Skrovan, industry research director at Profitero.

    Sandy Skrovan • July 22, 2020
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    Daphne Howland/Retail Dive

    What will bring consumers back to brick-and-mortar stores?

    Post-pandemic, the retailers that reopen without making major changes to how they do business could lose out, writes Consumers in Motion's Daniel Hodges.

    Daniel Hodges • May 28, 2020
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    Cara Salpini for Retail Dive

    Survival of the fittest for DTC brands

    Before the current crisis hit, we were already seeing flaws in the DTC model, writes Alex Song, CEO of Innovation Department.

    Alex Song • May 14, 2020
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    "Empty Paper Goods Shelves at Walgreens at Union Station Shopping Mall at 50 Massachusetts Avenue, NE, Washington DC on Thursday morning,19 March 2020" by Elvert Barnes Photography is licensed under CC BY-SA 2.0

    COVID-19: The ultimate stress test for retailers

    The novel coronavirus is the latest reminder that companies need to plan and prepare for the unexpected, writes Gartner's Kelsie Marian.

    Kelsie Marian • April 09, 2020
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    "Supreme Shibuya" by Michael Casim is licensed under CC BY 2.0

    How the youth brand Supreme became a modern-day meme

    The streetwear brand has shifted from conventional notions of what a brand should be, and others should take note, write Temple University's Jay Sinha and Kunal Duggal.

    Jay Sinha and Kunal Duggal • March 18, 2020
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    Brain Corp

    5 predictions for the future of retail

    Emerging technologies continue to drive digital disruption and customer experience is fast becoming the new currency, writes Gartner's Robert Hetu.

    Robert Hetu • Jan. 09, 2020
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    Laura Gomez on Unsplash

    'Tis the season to return things. But it doesn't have to be

    E-commerce product returns have a harmful impact on the environment and business margins. ThreeKit President Joachim Klein asks why retailers aren't trying harder to prevent them.

    Joachim Klein • Jan. 03, 2020
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    Getty Images

    A 2020 guide to smart discounting

    Polly Wong, managing partner at Belardi Wong, offers tips for crafting customer offers while avoiding discount fatigue and harm to the bottom line.

    Polly Wong • Dec. 23, 2019
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    Photo by Matthew T Rader on Unsplash

    Compliance tips for exporting to Mexico

    Retailers in the NAFTA region have benefited from the agreement for decades, but rules of origin and audits complicate compliance, writes Foley & Lardner's Marcos Carrasco-Menchaca. 

    Marcos Carrasco-Menchaca • Nov. 08, 2019
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    Micheile Henderson via UnSplash

    5 reasons catalogs are making a comeback with DTC brands

    DTC brands are turning to catalogs to play a vital role in their growth beyond Facebook and Instagram, writes Measured's Trevor Testwuide.

    Trevor Testwuide • Nov. 06, 2019
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    Pixabay

    How the $160B gift card market can catch up to the modern age of retail

    Retailers risk losing revenue and customers unless they upgrade the gift card experience, writes Loop Commerce CEO and co-founder Roy Erez.

    Roy Erez • Oct. 25, 2019
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    rawpixel via Pexels

    The 5 biggest DTC trends of 2019

    The shift to direct to consumer isn't expected to slow anytime soon, writes Innovation Department founder Alex Song.

    Alex Song • Oct. 10, 2019
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    Sabri Tuzcu on Unsplash

    Black Friday: Influencer marketing tips to add to your shopping list

    Work early, partner with influencers you trust and focus on the right kind of content, Magda Houalla, head of brand strategy at AspireIQ, writes.

    Magda Houalla • Oct. 02, 2019
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    Farmstead

    There's a farm in my grocery store: The new rules of retail engagement

    All retailers are in a very tight spot right now — grocery stores offer many obvious proof points, writes The Hershey Experience's Suzanne Jones.

    Suzanne Jones • Sept. 19, 2019
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    Flickr user Chrishyson90

    Balancing 'safe' and 'welcoming' in the era of mass shootings

    Being prepared today can save lives — as well as significant business costs — tomorrow, writes Vice President of Pinkerton, Jason Porter. 

    Jason Porter • Sept. 12, 2019
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    Getty Images

    From traditionalists to Gen Z: Managing a multigenerational retail workforce

    It can be difficult for retail managers to navigate the societal and generational differences in today's labor force, writes Fisher Phillips' Lauren C. Tompkins.

    Lauren C. Tompkins • Sept. 05, 2019
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    Alamo Architects

    How shopping centers can use design to build a better experience

    Successful retail centers offer entertainment, shopping and dining, and a sense of authentic placemaking, writes Alamo Architects' Billy Lawrence.

    Billy Lawrence • Aug. 15, 2019
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    https://commons.wikimedia.org/wiki/File:Dead_mall-_Landmark,_Alexandria,_Va._(17188869498).jpg

    Why retailers need to revisit their real estate strategies

    The longstanding formula for ramping up real estate needs an update, write A&G Realty Partners' Peter Lynch and Jon Graub.

    Jon Graub and Peter Lynch • Aug. 08, 2019
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    Shitota Yuri via Unsplash

    Independent toy stores are using experiences to attract customers

    Local retailers are stepping up to shape the toy industry, writes Kimberly Mosley, president of the American Specialty Toy Retailing Association. 

    Kimberly Mosley • Aug. 01, 2019
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    Philipp Katzenberger for Unsplash

    Big tech's hidden DNA hates competition

    While the internet gives us much to celebrate, disturbing trends that erode free-market competition are emerging, writes RILA's Brian Dodge.

    Brian Dodge • July 30, 2019
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    Marcus Loke via Unsplash

    The apparel industry has to get faster, leaner and meaner

    Results in the sector have been pretty dismal, and retailers need to shake things up, writes RSR Research's Paula Rosenblum.

    Paula Rosenblum • July 25, 2019
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    Max Bender via Unsplash

    Why M&A deal values dropped so dramatically in 2018

    Legacy players are under attack, and incumbents are starting to reexamine portfolios, write A.T. Kearney's Bahige El-Rayes and Alexandre Terseleer.

    Bahige El-Rayes and Alexandre Terseleer • July 18, 2019
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    Bob Phibbs

    Shopping with Bob: RH Gallery in the New York City Meatpacking District

    The five-story showroom blurs the lines between restaurant and retail, writes Bob Phibbs.

    Bob Phibbs • July 11, 2019
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    Zackary Drucker for The Gender Spectrum Collection

    An inclusive customer experience for non-binary people is necessary

    The total spending power of the global LGBTQ+ community is akin to the GDP of the fourth-largest country in the world, writes A.T. Kearney's Bachul Koul.

    Bachul Koul • July 10, 2019