Opinion

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  Retailers: It's time to move beyond outdated business models

  Pay attention to these five areas as you plan for the future, writes Kaufman Rossin's N.K. "Trip" Tripathy.

  N.K. "Trip" Tripathy • April 20, 2021

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  The shift to the suburbs predates COVID-19. Did retailers miss the signs?

  As suburban populations grew over the past decade, retailers consistently ignored the trend in favor of cities, writes Euromonitor International's Bob Hoyler.

  Bob Hoyler • April 15, 2021

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  Retail in a post-COVID world: We need to go back to the way we were

  While it's easy to blame the pandemic for its toll on retail, it merely accelerated changes that were already happening, writes Carl Marks Advisors' Howard Meitiner.

  Howard Meitiner • April 08, 2021

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  The health, social and economic pandemic triad brings a watershed moment to retail in 2021

  Retailers cannot focus on getting shoppers back into stores until health and social concerns are solved, writes SSA & Company's Matt Katz.

  Matt Katz • March 04, 2021

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  Top 7 trends in retail digital transformation and innovation for 2021

  From contactless services to cost optimization strategies, retailers are building adaptable business models in response to COVID-19, writes Gartner's Kelsie Marian.

  Kelsie Marian • Feb. 24, 2021

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  Pre-pandemic profitability could be 5 years out

  Radical strategies are needed around consumer engagement to get back to pre-pandemic profitability, write Kearney's Michael Brown, Suketu Gandhi, Cara Cole and Natalie Shield.

  Michael Brown, Suketu Gandhi, Cara Cole and Natalie Shield • Feb. 12, 2021

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  The evolution of the shopping mall: What consumers want

  E-commerce sales growth and in-store traffic declines are creating challenges for traditional malls, write Cushman & Wakefield's Barrie Scardina and WD Partners' Lee Peterson. 

  Barrie Scardina and Lee Peterson • Jan. 21, 2021

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  How COVID-19 prompted new thinking for omnichannel

  Accelerated investments in 2020 redefined omnichannel, writes Amanda Bourlier, head of retail at Euromonitor International.

  Amanda Bourlier • Dec. 18, 2020

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  Predictions to help navigate the 2020 holiday shopping season

  Future holiday shopping seasons will likely have more in common with 2020 than with 2019, writes Euromonitor International's Amanda Bourlier.

  Amanda Bourlier • Nov. 23, 2020

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  Top customer service considerations for retailers in a post-COVID world

  The customer experience is one of the most critical touchpoints a retailer has with its customers, writes 7-Eleven's Jerry Campbell. 

  Jerry Campbell • July 30, 2020

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  5 ways beauty brands can grow faster online

  Beauty sales were already moving online, but the pandemic has accelerated that trend, writes Sandy Skrovan, industry research director at Profitero.

  Sandy Skrovan • July 22, 2020

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  What will bring consumers back to brick-and-mortar stores?

  Post-pandemic, the retailers that reopen without making major changes to how they do business could lose out, writes Consumers in Motion's Daniel Hodges.

  Daniel Hodges • May 28, 2020

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  Survival of the fittest for DTC brands

  Before the current crisis hit, we were already seeing flaws in the DTC model, writes Alex Song, CEO of Innovation Department.

  Alex Song • May 14, 2020

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  COVID-19: The ultimate stress test for retailers

  The novel coronavirus is the latest reminder that companies need to plan and prepare for the unexpected, writes Gartner's Kelsie Marian.

  Kelsie Marian • April 09, 2020

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  How the youth brand Supreme became a modern-day meme

  The streetwear brand has shifted from conventional notions of what a brand should be, and others should take note, write Temple University's Jay Sinha and Kunal Duggal.

  Jay Sinha and Kunal Duggal • March 18, 2020

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  5 predictions for the future of retail

  Emerging technologies continue to drive digital disruption and customer experience is fast becoming the new currency, writes Gartner's Robert Hetu.

  Robert Hetu • Jan. 09, 2020

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  'Tis the season to return things. But it doesn't have to be

  E-commerce product returns have a harmful impact on the environment and business margins. ThreeKit President Joachim Klein asks why retailers aren't trying harder to prevent them.

  Joachim Klein • Jan. 03, 2020

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  A 2020 guide to smart discounting

  Polly Wong, managing partner at Belardi Wong, offers tips for crafting customer offers while avoiding discount fatigue and harm to the bottom line.

  Polly Wong • Dec. 23, 2019

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  Compliance tips for exporting to Mexico

  Retailers in the NAFTA region have benefited from the agreement for decades, but rules of origin and audits complicate compliance, writes Foley & Lardner's Marcos Carrasco-Menchaca. 

  Marcos Carrasco-Menchaca • Nov. 08, 2019

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  5 reasons catalogs are making a comeback with DTC brands

  DTC brands are turning to catalogs to play a vital role in their growth beyond Facebook and Instagram, writes Measured's Trevor Testwuide.

  Trevor Testwuide • Nov. 06, 2019

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  How the $160B gift card market can catch up to the modern age of retail

  Retailers risk losing revenue and customers unless they upgrade the gift card experience, writes Loop Commerce CEO and co-founder Roy Erez.

  Roy Erez • Oct. 25, 2019

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  The 5 biggest DTC trends of 2019

  The shift to direct to consumer isn't expected to slow anytime soon, writes Innovation Department founder Alex Song.

  Alex Song • Oct. 10, 2019

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  Black Friday: Influencer marketing tips to add to your shopping list

  Work early, partner with influencers you trust and focus on the right kind of content, Magda Houalla, head of brand strategy at AspireIQ, writes.

  Magda Houalla • Oct. 02, 2019

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  There's a farm in my grocery store: The new rules of retail engagement

  All retailers are in a very tight spot right now — grocery stores offer many obvious proof points, writes The Hershey Experience's Suzanne Jones.

  Suzanne Jones • Sept. 19, 2019

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  Balancing 'safe' and 'welcoming' in the era of mass shootings

  Being prepared today can save lives — as well as significant business costs — tomorrow, writes Vice President of Pinkerton, Jason Porter. 

  Jason Porter • Sept. 12, 2019

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